Frequently Asked Questions
Shipping & Delivery
Do you offer free shipping?
We offer free shipping on orders over $500 within the continental United States. For orders under $500, shipping rates are calculated based on your location and the size/weight of your items.
How long does delivery take?
Most items ship within 3-5 business days. Delivery typically takes 5-10 business days depending on your location. Larger furniture pieces may require additional time for delivery and will be shipped via freight carrier.
Do you ship to Canada?
Yes! We ship to Canada. Shipping rates and delivery times vary by location. Please note that customs duties and taxes may apply and are the responsibility of the customer.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your shipment on the carrier's website.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for most items in their original condition and packaging. Custom or personalized items may not be eligible for return.
How do I initiate a return?
Contact our customer service team with your order number and reason for return. We'll provide you with return instructions and a return authorization if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.
Products & Orders
Are your products assembled?
Most furniture items require some assembly. Each product page indicates whether assembly is required, and detailed instructions are included with your order.
Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately if you need to make changes. Once an order has been processed and shipped, it cannot be cancelled.
Do you offer custom sizes or finishes?
Currently, we offer products in the sizes and finishes shown on our website. Please check individual product pages for available options.
Are the product images accurate?
We strive to display accurate product images and colors. However, actual colors may vary slightly due to monitor settings and lighting conditions.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for secure checkout.
Is my payment information secure?
Yes! All transactions are processed through Shopify's secure payment gateway. We never store your complete credit card information.
Customer Service
How can I contact customer service?
You can reach us via email at support@aurahomestore.net. We typically respond within 24 hours during business days.
Do you have a showroom?
We are an online-only retailer and do not currently have a physical showroom. All products are available for purchase through our website.
Have a question that's not answered here? Contact us and we'll be happy to help!
